Daily Archives: June 29, 2016

The Benefits of Using a Service Management Software

Management Software

Management SoftwareFor the uninitiated, a field service management software (FSMS) serves to ease the workflow of organisations fielding technicians. This covers services such as plumbing, electrical, security and HVAC, to name a few. In automating the usual paperwork, it also betters communication between the administrative and technical personnel.

JobLogic states how a service management software increases the efficiency of service management companies through the use of a logical workflow system. With mobile optimisation as an innovation, these service management companies utilising the software can complete industry assessments and custom forms in real-time, even when away from the office.

Aside from management efficiency, here are the other benefits of using an FSMS:

  • Dispatchers and managers gain an edge with features such as uncomplicated drag-and-drop scheduling and automation of tasks. Through automation, managers can do away with constant phone calls, waiting and collection, as workers receive reminders on schedule. This saves them both time and additional paperwork, providing them more time to accomplish more tasks.
  • Technicians, too, benefit from the technology FSMS provides. In having a service log, they can browse through their history and review previous situations and pick up sound advice on remedying similar tasks.In addition, a comprehensive inventory manager provides a technician with a list of tools and products he will need on-site. The mobile solution benefits them as well, as they will no longer have to return to the office for invoices and work orders, while also providing them with the capability of a GPS system—enabling speedy arrival times.
  • Ultimately, clients benefit from companies with an FSMS. It offers them the convenience of ready communication. Say, for example, a client receives an alert from a technician, notifying the client of the latter’s arrival in thirty minutes. This allows the client to make the necessary preparations to hasten the technician’s workflow.The FSMS can also provide the client with a detailed description of the work they are paying for, such as the price breakdown and the job order. Appointments allow online scheduling and payment accomplishments through an FSMS, too.

So, is this not customer convenience at its smoothest?

The world is progressing fast and with these technological advances in FSMS seeking to ease your workload, you have to take advantage. What then would be the purpose of innovation if you choose to stay inefficient?